Billing & Service Inquiries

Payment Methods

Online Bill Pay through eServices Portal

• Never used the eServices site before? Please request an eServices PIN.
• Why do I need a PIN? PIN numbers protect your privacy online. To access your account online, you'll have to input both your account number (found on your bill) and a PIN number.
• NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.

Drop Box and Walk-in Locations

Auburn Essential Services (AES): 210 S. Cedar Street (Third Floor):
Mon-Fri: 7:30 am to 4:30 pm, excluding holidays

Municipal Utilities: 210 E. Ninth Street:
Mon-Fri: 8 am to 4 pm, excluding holidays

Credit/Debit Card

260.333.0100 Phone

NOTE: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Billing Basics and Late Payment Policy

• Monthly billing cycle: First Wednesday of the month
  Payment is due within 19 days after billing date on statement.
• A 10% penalty is applied to the outstanding balance on your account if payment is not received by the due date.
• A late payment notice is sent two days after bill due date. Services will be disconnected 14 days after due date if not paid.
• Failure to receive a bill shall not affect the right of AES to discontinue service for nonpayment as provided above.

For more information: AES Ordinance

Customer Resources

• AES Privacy Policy
• AES Acceptable Use Policy
• AES Voicemail Center
• AES Voice Management Center
• Customer Proprietary Network Information (CPNI) Policy