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Billing & Service Inquiries

Billing & Service Inquiries

For AES billing and service inquiries, call 260.333.0100 or email connect(at)auburnessentialservices.net.


Payment Methods

Online Bill Pay through eServices Portal

  • Never used the eServices site before? Please request an eServices PIN.
  • Why do I need a PIN? PIN numbers protect your privacy online. To access your account online, you'll have to input both your account number (found on your bill) and a PIN number.
  • NOTE: A convenience fee, in addition to the amount of the bill owed, will be charged to the cardholder for utilizing this service.

Drop Box and Walk-in Locations

Auburn Essential Services (AES): 210 S. Cedar Street (Third Floor):
Mon-Fri: 7:30 am to 4:30 pm, excluding holidays

Municipal Utilities: 210 E. Ninth Street:
Mon-Fri: 8 am to 4 pm, excluding holidays

Credit/Debit Card

260.333.0100 Phone

NOTE: All credit/debit card transactions will incur a 3% convenience fee (minimum $3), in addition to the billed amount due.

Billing Basics and Late Payment Policy

  • Monthly billing cycle: First Wednesday of the month
    Payment is due within 19 days after billing date on statement.
  • A 10% penalty is applied to the outstanding balance on your account if payment is not received by the due date.
  • A late payment notice is sent two days after bill due date. Services will be disconnected 14 days after due date if not paid.
  • Failure to receive a bill shall not affect the right of AES to discontinue service for nonpayment as provided above.

For more information: AES Ordinance


What Subscribers are Saying

It was clear that our AES installers knew exactly what they were doing. The thick concrete walls were not an issue for them. They knew exactly how to deal with it. They took the time to do it right and didn’t leave a mess or anything behind. Everyone was very nice and professional.

- AES Customer Chris Bolinger